Right of Withdrawal
The CUSTOMER will have to time a limit of 14 working days, counting from the product reception for its return. In any case the costs related to the shipping will be assumed by the customer and the product will have to be returned in its original package and in a proper, original state.
All the products offerted on the website are completely original, unless the contrary is indicated in its description.
If before the second month, or the period of time that the manufacturer establishes in writing in the product label, any damage is produced within the product and the customer suspects that it may be a manufacturing error, s/he will be able to use his/her rights of guarantee, contacting us.
Mono Fuerte Padel will negociate the guarantee with tecnical service of the product brand.
Once the product has been analysed by the tecnic service, three situations can occur:
* That the tecnic service fixes the product and it is returned to the customer.
* That the tecnic service changes the product for a new one. In this case, the same product will be ALWAYS given back, without being possible the change for another different one (except for lack of stock).
* That the tecnic service determines that the product has not got an error of manufacturing and that the change does not proceed. In this case, the customer's original product will be returned to him/her.